Continue Enterprise Software: Phase 3

• Migrated non-production environments to v2021, keeping them on their current servers to separate them from the production environment

• Phase 2: HR participated in Performance Review module evalutation/training

• Phase 3: Parks and Utilities participated in process review and training

• Phase 4: Utility Billing/Accounts Receivable/General Billing sessions for process review, service mapping, configuration, workflow and roles/permissions were held

• GIS: Identified further GIS issues causing the delay of Phase 3. GIS Team is working with ESRI and Tyler to resolve and move forward

• Tyler Sessions: set standard, weekly meetings with Tyler Support Executive staff to review tickets and support issues to achive faster and more effective resolutions

• Testing: installed hot fix 646 in the Test environment and notified department staff to test, validate and return results in order to promote to the live, production environment. Hot fix includes resolutions to ongoing issues including requisitions and marketplace errors that have been ongoing.