Actual

Target

Description

This KPI measures the satisfaction levels of customers regarding the quality of service they receive from the City of Coral Springs. It reflects the effectiveness of our organization's customer service practices in meeting the needs, expectations, and preferences of our community. Tracking ratings of customer service is vital for assessing customer satisfaction levels. Positive ratings indicate that customers are satisfied with the service they receive, fostering loyalty, repeat business, and community pride. This performance measure is used to track the progress of Goal 5: An Innovative, High-Performing and Sustainable Organization. Source: Zencity Community Survey