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Time Status:

Budget Status:

Percent Complete: 100%

Start Date: 10/01/2019

End Date: 09/30/2020

To provide a higher level of customer service, the City Hall at the Mall location is looking to implement the Queue-Less customer management solution.

This platform will allow customers to enter the "queue" from home through our website, by phone withassistance of a passport representative, or in-person as a walk-in at our mall location. Additionally, customers can schedule appointments on select days of the week for passport and finger print services and will have more freedom to go shopping or attend to other needs while waiting for their turn to receive passport services via text message alerts.


Q-Less went live on 5/20/20 at City Hall in the Mall. 

Operating Budget:
Capital Budget:
Legend:  
Initiatives: On Target Closed Out/Completed | IP On Target/In Progress | Below Plan Behind Schedule/Late | DN Discussion NeededR/W Retreat/Workshop Item | D Delay/Hold | N No Milestone | Not Defined Not Defined
Legend:  
Initiatives: On Target Closed Out/Completed | IP On Target/In Progress | Below Plan Behind Schedule/Late | DN Discussion Needed | R/W Retreat/Workshop Item | D Delay/Hold | N No Milestone | Not Defined Not Defined

City of Coral Springs | 9500 West Sample Road, Coral Springs, FL 33065 | 954-344-1000