Percent Complete: 100%
Start Date: 10/01/2019
End Date: 09/30/2020
To provide a higher level of customer service, the City Hall at the Mall location is looking to implement the Queue-Less customer management solution.
This platform will allow customers to enter the "queue" from home through our website, by phone withassistance of a passport representative, or in-person as a walk-in at our mall location. Additionally, customers can schedule appointments on select days of the week for passport and finger print services and will have more freedom to go shopping or attend to other needs while waiting for their turn to receive passport services via text message alerts.
Q-Less went live on 5/20/20 at City Hall in the Mall.
Initiatives: Closed Out/Completed | On Target/In Progress | Behind Schedule/Late | Discussion Needed Retreat/Workshop Item | Delay/Hold | No Milestone | Not Defined
Initiatives: Closed Out/Completed | On Target/In Progress | Behind Schedule/Late | Discussion Needed | Retreat/Workshop Item | Delay/Hold | No Milestone | Not Defined
City of Coral Springs | 9500 West Sample Road, Coral Springs, FL 33065 | 954-344-1000